FAQ

FAQ

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When do the meals usually arrive?

Your meal will normally be delivered between 11:00 a.m. and 1:00 p.m. Meals are prepared fresh daily in our central kitchen in McKinney. Preparation begins at 5:00 a.m.. Food is packaged and ready for shipment to various drop points by 9:30. Volunteers pick up food for their designated routes by 11:00 and begin delivery. Exactly when you will receive your meal can vary depending on the number of people on the route and whether other clients need special attention. Volunteers do their very best to get your meal to you in a timely fashion.

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Can the volunteer leave my meal if I am not home one day?

Sorry. Volunteers are instructed never to leave a meal without seeing the client. We want to be sure that you are okay. In fact, volunteers are told to call our office if they don’t get an answer at your door. If you know you are not going to be home, please call our office at 972-562-6996 ext. 113 the day before so that we won’t prepare a meal for you. Curtailing waste saves money and helps us serve more people.

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What if I have an emergency and can’t call till that morning?

We know emergencies do happen. We still would like you to call us so we can save the volunteer from making an unnecessary trip to your house and we will know that you are okay.
Our office has an answering machine 24 hours a day. Messages may be left at any time. (972) 562-6996 ext.113

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How much does this cost?

Our program is on a donation basis. We will send you a letter at the end of every month indicating the number of meals you received. While we suggest a donation of $3 per meal, no one is ever denied a meal. Some clients prefer to have their family members receive this letter and take care of their donation.

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How can I or someone I know sign up for Meals on Wheels?

Anyone can make a referral by calling our office at (972) 562-6996 ext 123 or E-mail AdamsM (at) mowcc.com An in-home assessment will be scheduled to determine eligibility. This assessment which takes about 1 hour is normally done within 3-5 days of receiving the phone request. We normally start new meals every Monday, but in emergency situations can begin sooner.

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Is Meals on Wheels a Non-Profit organization?

Meals on Wheels, a program of Collin County Committee on Aging is a 501(c)(3) non profit organization incorporated in 1976.

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How is Meals on Wheels Funded?

Meals on Wheels is funded by the Older Americans Act, North Central Texas Area Agency on Aging, Federal & State Funds, City of Plano, City of McKinney, Collin County, United Way, contributions from churchs, community groups, corporations, and individual and recipient donations.

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Are donations tax deductible?

The IRS considers donations of cash, securities, and property as Charitable deductions for income tax purposes. All gifts are acknowledged in writing.

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How can I make a donation?

You can use our Donation Form which can be downloaded and mailed to us.

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How can I honor the memory of someone special?

You can make a gift in memory of a special person by downloading our Donation Form and indicating in who’s name the gift is being given. An acknowledgement card will be sent.

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What other kinds of donations would be helpful?

Here are some ways to make a donation to Meals on Wheels:

• Give a gift of stock
• Give a gift of real estate
• Remember us in your will

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What can my congregation or company do to help?

Your congregation or company may wish to hold a fundraising event to benefit Meals on Wheels. Some possibilities are:

• Take up a collection or a “love offering”
• Ask employer to match employee donation
• Designate Meals on Wheels on your United Way Contribution form

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